FAQ
💫 About lamavi
What is lamavi?
lamavi is a multi-brand online boutique featuring handcrafted accessories made by artisans. Delicate yet vibrant, each piece is selected to make you feel radiant and unique.
→ Want to know more? Visit our About Us page.
🚚 Shipping & Delivery
Where do you ship?
We ship across Europe and internationally. If your country isn’t listed at checkout, feel free to reach out — we’re happy to help.
How long does delivery take?
- In-stock items: Ship within 1–3 business days and usually arrive in 2–5 business days within Europe.
- Pre-order items: These are made to order — the estimated delivery window is listed on each product page.
- Notify Me items: Currently out of stock. You can sign up to get an email once they’re back.
Will I receive a tracking number?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking link.
🛍️ Orders & Returns
Can I return or exchange my order?
Yes. You can return unused and unworn items within 14 days of delivery. Return shipping costs are the buyer’s responsibility. Please note that pre-orders and custom-made items are final sale.
Can I cancel or change an order?
If your order hasn’t shipped yet, contact us at info@shoplamavi.com as soon as possible, and we’ll do our best to help.
⏳ Pre-Orders & Availability
What does “Pre-Order” mean?
Pre-order items can be purchased before they’re physically in stock. This model helps us support small-batch, handmade production while reducing overproduction.
How will I know if something is on pre-order?
Each product page will clearly say if it’s a pre-order, along with the estimated delivery time.
What does “Notify Me” mean?
This means the item is out of stock for now. You can click “Notify Me” to get an email as soon as it becomes available again.
✨ Product Info & Care
What are your accessories made of?
We work with artisan brands that use high-quality materials like gold-plated brass, glass beads, and natural stones.
How do I take care of my jewelry?
To keep your pieces shining:
- Avoid water, perfumes, and creams
- Store in a dry place, ideally in their pouch or box
- Clean gently with a soft cloth
💛 Brand Philosophy
What does lamavi stand for?
lamavi celebrates slow fashion, bold design, and meaningful craftsmanship. We partner with women-led brands and artisan workshops in Colombia, supporting cultural heritage and conscious creation. Each piece is made with intention — to be worn with pride.
🎁 Packaging & Gifting
Do you offer gift-ready packaging?
Absolutely. All orders come beautifully wrapped and ready to gift — whether it’s for a loved one or yourself. You can also leave a gift note at checkout.
📬 Contact
Still have questions?
Send us an email at info@shoplamavi.com or DM us on Instagram @shop.lamavi — we’d love to hear from you!